About Shipping Address
Please make sure the address you put when placing orders in Aliexpress.com is right. We would ship item to the address left in Aliexpress.com. If it happens that you want to change the address, please write in Aliexpress.com order note.
About Payment Methods
We accept Alipay Escrow, Western Union, T/T(Bank Transfer) and Money Gram. You could choose any of these payment methods and ask us to send you the payment details.
All our products would be examined before shipping and would be well packed in case it would be damaged in shipping.
About Shipping Methods and Shipping Days
Upon receiving your order, we would arrange shipment within 3 days. If you would like us to ship by China Post Air Mail which is free, it would take longer time to arrive. It is about 15 to 30 days. If you would like to get the item more quickly, you could choose DHL or EMS. Take USA as an example, it would take about 5 to 7 days to arrive by EMS and 3 to 5 days by DHL. If you would like to track your order, you could go to the order details or E-mail us for checking. Once we ship out the parcel, the shipping company controls when the parcel to be shipped. So please wait for the parcel to arrive. If it takes longer than expect, please tell us and we would check and hurry shipping company.
Feedbacks are very important to us. Once you have received the product from us, we would appreciate it if you leave positive feedback (5 stars) in our store. But if you are not satisfied with our product, you could contact with us firstly before leaving feedback. We would appreciate it if you don’t leave negative feedback without telling us. We would try our best to give solution once you said the buying experience is not as good as expected. Communication is very important. You could show us the positive feedbacks you made to us once you would like to place more orders with us. We would give you discount on products in the future orders.
About Changing Sizes or Colors or Styles
Once you receive the product from us, please have a try. But please make sure you the shoes are in good conditions because if the size is too big or too small you could exchange with us. We only do exchange when the product is not damaged or used to be resold. Please inform us when you would like to do exchange. If you would like to change because of size or color or style, you need to pay for the shipping fees to ship back the former one and for us to ship you the new one. But please make sure you are sure about the sizes or colors or styles before buying to lower inconvenience to both you and us.
About Returning Product
If the returning is caused when there is problem in our product, we would bear the shipping fees. But we would need your help to offer us photos for us to know that the products are bad in quality.
If the returning is caused only when buyers are not satisfied with styles or colors or any other reasons that is not regarding to quality, buyers should bear the shipping cost.
Please inform us before sending back products so that we could receive the product without problems. Please use box to pack the product so that it won’t be damaged while shipping. And please do understand that we do the refund once we receive the product back. And we can’t refund when the product is bad for reselling.
Your satisfaction is our priority. We would try our best to offer you our best service and best products.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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