Dear customer, in the end of 2015, the shipping is quite slow.
These days, we receive some complaint and bad feedback because of the late shipping.
In most case, the protection period expires before customer receive it.
We feel greatly sorry about that.
We either return the money to customer, or re-send a new product.
Please contact us when you encounter such situation, we will help you to solve the problem.
Thank you for your trust.
Packaging & Shipping
Orders less than 1 display box
Sample order will be sent without unit box and display box. The lipsticks are to be packed flat in a bubble film envelope. This packaging is safe and will keep the lipstick in good condition when it reaches to customer.
Sample order will be shipped through small ordinary parcel of China post or Malaysia Post. Normally it takes about 15-45 days to reach destination. It is depended on the international shipping status, customs at destination, and the operation of the local Post Office. Sometimes it takes more than 60 days.
Small order below 2kg
Order as display box
Each product is packed in its unit box. And the 12pieces are packed in a display box. The box will be shipped in an outer carton which is strong enough for international delivery.
Orders below 2kg will be sent via Register Air Mail of China Post or Malaysia Post. Normally it takes about 15-45 days to reach destination. It is depended on the international shipping status, customs at destination, and the operation of the local Post Office. Sometimes it takes more than 60 days.
Orders over 2kg
Orders over 2kg could be sent via DHL, FEDEX, TNT or so. In this case, the order will arrive to you much faster than the above. Normally 5-20 days.
Mix orders above 2kg
It is OK to mix different products into 2kg. As above, it will be sent via DHL, FEDEX, TNT or so, and the order will arrive to you normally 5-20 days.
If you need to know about the weight of your order, please contact the store owner / customer service.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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